Not only a numbers guy, Yoon, 41, also brings operational knowledge from management jobs at the Walt Disney Co. He decided to leave his corporate perch at Caesars Entertainment in Las Vegas for any far more hands-on function at the company’s casino in Ohio.
He recently talked with all the Enquirer about his job and expectations right here.
Standard financial responsibilities, but I also have important operational responsibilities and straight oversee the cage, count space and compliance division. To our shoppers, the cage is where they cash in their winnings and collect their jackpots. But, internally, it is actually seriously the heart on the casino, serving as a central hub for money and information for all departments.
(Enquirer added: The count room is where money is counted from slots and tables at the same time as dining and retail operations. The compliance department ensures that internal and regulatory procedures are becoming followed.)
In any startup, the common challenges are funding, timing and constructing a group from the ground up. One example is, slot machines not just need a huge capital investment, but orders possess a pretty long lead time and need highly trained technicians to install, every one of the although beneath incredibly strict regulatory oversight.
Soon after 6½ years, largely in corporate, I started to accomplish a bit of soul looking to see exactly where I could be most impactful on the firm. At corporate you have got influence over many properties, but reasonably little manage. In the end, possessing an chance to assist build Horseshoe Cincinnati from the ground up was most thrilling to me.
I started at Disneyland because the assistant manager in the Haunted Mansion and Davey Crockett Explorer Canoes. I went on to turn out to be the effectiveness manager for theme park operations, focusing on improving performance of attractions, transportation, major entrance and custodial departments. In my seven years with Disney, I learned that efficiency and customer support is not an either/or proposition.
You will find really quite a bit of similarities. We are each inside the entertainment business, and we rely heavily on our front-line personnel to supply a world-class expertise.
At Disney, it is actually all about producing a “magical memory” and making an emotional connection with the buyer. In the Horseshoe Cincinnati, we will do that by building the ultimate gaming practical experience for the players, give the best dining experiences for the foodies, and showcase the top customer service.
The principle distinction may be that you can walk out of a casino with far more income inside your pocket than you arrived with.